FAQ

Your Questions, Answered Clearly

A curated guide to help you shop confidently.
Smart Luxury. Authentic Finds. Hidden Gems.

Are your items authentic?

Yes. Every item is inspected by our team with a trained eye for materials, stitching and hardware.

Some selected handbags include an Entrupy certificate.

Where do your items come from?

Our items come from trusted suppliers, private collectors and long-term partners across Europe and worldwide.

Only pieces that meet our quality and authenticity standards enter our boutique.

What condition are the items in?

We use three clear condition categories: Never Worn, Excellent and Very Good.

All signs of wear are visible in the photos and described in detail.

Learn more:

Do you edit photos?

No. We never hide wear or imperfections.
We only adjust lighting so images reflect the true look of each item.

How long does shipping take?

We ship worldwide.
All orders are dispatched within 1 business day.

Do you accept returns?

Yes. You can return items under our Return & Refund Policy.

Items must be returned in the same condition with all accessories.

https://www.fashionfox.eu/policies/refund-policy

Are prices negotiable?

We don’t promote negotiations.

However, clients may contact us with a suggestion, and we review each case individually.

Can I reserve an item?

We do not offer official reservations.

If you’re interested in a specific piece, write to us.

We review each case individually.

Do items come with boxes, dust bags or receipts?

If a piece includes extras such as a dust bag, box, receipt or certificate, it will be stated in the description.

If it’s not mentioned, the item comes without extras.

Can I pick up my order in person?

Yes. In-person pick-up is possible by appointment.

Write us to agree on a time.

https://www.fashionfox.eu/policies/contact-information

What payment methods do you accept?

  • Credit/debit cards
  • Apple Pay
  • Google Pay
  • PayPal
  • ESTO split payments (in eligible regions)
  • Invoice payment on request

Are the items cleaned before selling?

Yes. Items are lightly cleaned and prepared, while keeping all original materials safe.

Deeper treatments are avoided to preserve authenticity.

If professional correction is needed, we work with the best specialist in Latvia - and mention it in the description.

Can you find a similar item if the one I want is sold?

Yes. Tell us what you’re searching for, and we can source a similar piece from our partners.

Why buy pre-loved luxury from Fashion Fox?

Because we offer Smart Luxury - curated, authentic pieces selected with a sharp eye.

Our clients value taste, clarity and trust.

Every item is a hidden gem waiting to be found.

Can I request extra photos or videos?

Yes. If you want to see specific angles or close-ups, write to us.

We review each request individually and send additional photos or videos whenever possible.

How is my data protected?

Your data is protected under strict privacy standards.